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Effective June 2018 • Updated September 2020
We may collect and store information about you in various ways. For example, we may collect information that you provide to us, information that we automatically collect through your use of the Services, and information from publicly-available sources or non-affiliated third parties.
When you access or use the Services, you may be invited to provide or upload information. For example, you may provide information on forms you fill out on or submit through the Services, including requests to receive newsletters, or through communications with us or other users via the Services. St. Jude may collect the following categories of Personal Information when you use the Services:
In addition to the information you provide to us directly, we may automatically collect information about your use of the Services as follows:
We may collect certain categories of Personal Information about you from publicly and commercially available sources, as permitted by law, which we may combine with other information we receive from or about you.
When you “like” or “follow” us on Facebook, Instagram, Twitter, YouTube or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us.
We also may use Adobe Flash technology (including Flash Local Shared Objects ("Flash LSOs")) and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you may be permitted to adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the website storage settings panel for the web browser(s) you use to access the Services. You can also control Flash LSOs by going to the Adobe Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Site or our online content.
In conjunction with the gathering of data through cookies, Web servers may log records such as your device type, operating system type, device advertising identifier, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The Web server logs also may record the address of the Web page that referred you to the Services, the IP address (and associated city and state or province for the IP address) of the device you use to connect to the internet, and data about your interaction with the Services, such as which pages you visit.
Some web browsers incorporate a “Do Not Track” feature (“DNT”) that signals to the websites that you visit that you do not want to have your online activity tracked. We do not recognize or respond to browser-initiated DNT signals, as the internet industry is currently still working on DNT standards, implementations, and solutions. To learn about DNT and for information about how to opt out of receiving targeted advertising, please click www.aboutads.info/choices.
We may use your Personal Information for or one or more of the following purposes:
We may combine information that we collect from you through the Services with information that we obtain from affiliated and non-affiliated third parties, and information derived for any other products or services we provide. We may also aggregate and/or de-identify information collected through the Services and use de-identified or aggregated data for any purpose, including without limit for research and marketing purposes and may also share such data with any third parties.
The following provides information about entities with whom we may share your Personal Information. Our practices may vary depending on the type of information.
We do not knowingly collect any Personal Information from children under the age of 13 without parental consent, unless permitted by law. If we learn that a child under the age of 13 has provided us with Personal Information (as defined by the Children’s Online Privacy Protection Act), we may delete it. If a parent or guardian becomes aware that his or her child has directly provided us with Personal Information, please contact us by using the contact information below.
We employ administrative, technical, and physical security measures to help protect information from unauthorized access. These measures vary depending on the sensitivity of the information we have collected. However, no method of transmission over the internet or via mobile device, or method of electronic storage, is absolutely secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
If you are a registered user, please note that your account is protected by a password for your privacy and security. It is your responsibility to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
The information collected through the Services is stored and managed by our trusted third-party service providers (including but not limited to CareHubs/Accountable Care Transactions, Inc.; ActiveCampaign; Amazon Web Services) on servers based in the United States. We will retain your Personal Information for as long as we maintain a relationship with you or as long as is reasonably necessary thereafter for legitimate business purposes.
The Services may contain links to third-party websites or services. If you choose to use these sites or services, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function. Because these third-party websites and services are not operated by St. Jude, St. Jude is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your Personal Information and other information will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties.
Your preferences about how we use your information are important to us. We offer the following choices that you can exercise with regard to your personal information:
If you wish to provide feedback to us regarding the Services, please contact us at firstname.lastname@example.org.
If you have any questions about St. Jude Children's Research Hospital or our privacy protections, please contact us at email@example.com.