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A concierge (con-see-AIR-zh) service helps you get everyday and extra activities done. You might already know about these services from staying in some hotels. A hospital concierge service can help with many non-medical tasks.
St. Jude has a concierge service for patients and their families who are here for treatment. The service is called Best Upon Request (BEST). They can help you arrange, plan, or organize anything you do not have time to do.
Using a concierge service can help you spend more time with your child and other family members. It can also give you more time to take care of activities related to your child’s illness and medical care.
BEST can help with these kinds of tasks:
You pay only for any goods or services that BEST gets for you. For example, if BEST staff helps you prepare and mail packages, you pay for the postage, just as if you took it to the post office yourself. No tipping is allowed.
You must sign up to use the BEST service. We also need information to pay for items BEST gets for you, such as groceries.
Please follow these steps.
Once you sign up, you can request services. Make your requests by phone, email or in person at the Chili’s Care Center lobby. You may also make requests online at bestuponrequest.com/customer-portal/sjcrh/.
Monday – Wednesday, 8 a.m. – 4:30 p.m.
Thursday – Friday, 9:30 a.m. – 6 p.m.
BEST staff cannot:
Ask BEST if they offer a certain service. If they do not, they might be able to help you find other help. This may include a list of companies that can provide the service.
BEST keeps your information private, unless there is a legal reason to share it.
If you have a question or concern, you can:
No. BEST is for your convenience, but you do not have to use this service.
No. BEST is separate from St. Jude. St. Jude does not supervise BEST staff.
BEST works with many different businesses, such as stores and dry cleaners. St. Jude does not supervise these businesses and is not responsible for their actions.
Reviewed: September 2022