BEST Concierge Service

What is a concierge service?

A concierge (con-see-AIR-zh) service helps you get everyday and extra activities done. You might already know about these services from staying in some hotels. A hospital concierge service can help with many non-medical tasks.

Concierge service at St. Jude

St. Jude has a concierge service for patients and their families who are here for treatment. The service is called Best Upon Request (BEST). They can help you arrange, plan, or organize anything you do not have time to do.

Using a concierge service can help you spend more time with your child and other family members. It can also give you more time to take care of activities related to your child’s illness and medical care.

Services available

BEST can help with these kinds of tasks:

• Run errands
• Order and pick up tickets
• Prepare and mail packages
• Help you get food deliveries
• Take and pick up laundry or dry cleaning
• Provide directions
• Help you locate wagons and wheelchairs
• Answer general questions about the hospital and Memphis
• Direct you to others who can help you further

The service is free

You pay only for any goods or services that BEST gets for you. For example, if BEST staff helps you prepare and mail packages, you pay for the postage, just as if you took it to the post office yourself. No tipping is allowed.

How to sign up

You must sign up to use the BEST service. We also need information to pay for items BEST gets for you, such as groceries.

Please follow these steps.

1. Go to https://www.bestuponrequest.com/customer-portal/sjcrh/
2. Check your email for a link with instructions to give us payment information. This is a credit card we keep on file. If you want to pay with cash, please let us know. Remember, the BEST representative’s service is always free. You only pay for the goods and services BEST gets for you.
3. Start using BEST when you finish these steps.

How to schedule BEST service

Once you sign up, you can request services. Make your requests by phone, email or in person at the Chili’s Care Center lobby. You may also make requests online at https://www.bestuponrequest.com/customer-portal/sjcrh/

Hours

Monday – Friday from 8:00 a.m. – 7:00 p.m.

Saturday – Sunday from 9:00 a.m. – 5:30 p.m.

Phone and email

(901) 595-4000

ConciergeServices@stjude.org

Services BEST does not provide

BEST staff cannot:

• Help you take care of your sick child
• Take care of other children
• Get medical equipment for you or help you use it
• Drive you or your family anywhere
• Take your pets anywhere
• Pick up prescription medicines for a patient

Ask BEST if they offer a certain service. If they do not, they might be able to help you find other help. This may include a list of companies that can provide the service.

Privacy and personal information

BEST keeps your information private, unless there is a legal reason to share it.

Learn more: www.Bestuponrequest.com. Search for or click “Privacy policy.”

What if I have a problem with the BEST service?

If you have a question or concern, you can:

• Talk to a representative at the BEST desk
• Call (901) 595-4000
• Email ConciergeServices@stjude.org

If you still have questions or concerns, please call the director of Family, Guest and Volunteer Services at (901) 595-2277 or email volunteers@stjude.org.

Do I have to use BEST?

No. BEST is for your convenience, but you do not have to use this service.

Does St. Jude supervise BEST employees?

No. BEST is separate from St. Jude. St. Jude does not supervise BEST staff.

Does St. Jude supervise the companies BEST uses?

BEST works with many different businesses, such as stores and dry cleaners. St. Jude does not supervise these businesses and is not responsible for their actions.