Together is a new resource for anyone affected by pediatric cancer - patients and their parents, family members, and friends.Learn More
St. Jude is committed to meeting the needs of people who require help from a service dog. If you or your child has a service dog, the Americans with Disabilities Act protects your rights.
At the same time, St. Jude must protect all patients from germs that can cause infection and from substances that can cause allergic reactions.
The Americans with Disabilities Act (ADA) defines a service dog as:
A dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or mental disability.
The dog’s work or tasks must be directly related to a condition that the ADA considers a disability.
This is not needed, but it would be helpful. You can call 901-595-3300 and ask for the nursing house supervisor. This person evaluates service dogs that come to St. Jude. By calling ahead, you might help speed up the process.
If you are already in the hospital and are considering bringing a service dog, ask a staff member to call the nursing house supervisor.
St. Jude visitors or staff members are not allowed to watch, walk, feed, water, or clean up after your service dog
If you need a sitter or kennel, you must arrange for the service and pay for it.
Your service dog must relieve itself (urinate and pass feces) outside St. Jude buildings, along the fence around the edge of campus. You must pick up and, if needed, clean up after your service dog and put its waste in an outside trash can.
If your service dog accidentally relieves itself inside a St. Jude building, you must clean up the area. Ask Environmental Services staff for protective gloves and cleaner. The staff will explain where you can throw away the materials and waste.
Your service dog may be in any St. Jude area where the general public is allowed. This includes the Patient Care Center and dining areas. When you sit at a cafeteria table, the dog must be under the table.
If you want to take a service dog into an inpatient area or the intensive care unit (ICU), call the Infection Control department first for permission.
If you must go to an area where your service dog is not allowed, St. Jude will provide another room for your service dog. If you cannot stay with your animal in these situations, you must contact a local sitter to stay with the dog.
A service dog will be removed from the St. Jude campus at the discretion of the St. Jude staff. They can remove the dog if:
If you have questions about St. Jude Service Dog Guidelines, please ask to speak with a nursing house supervisor.
Reviewed: August 2022