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How to Get Your Medical Supplies

When your child needs medical supplies, request them from your clinic nurse. This staff member will order the supplies for you. You can pick up the supplies at the Take Home Supplies stockroom on the Patient Care Center (PCC) plaza level.  

Often, the supplies you order are ready the same day, so please pick them up right away. If you do not pick up an order within 72 hours, your order may be canceled. If the supplies you get are not what you ordered, tell your clinic nurse. The nurse will work with other staff to get what you need. 

After clinic hours, a staff member in the Medicine Room can order supplies for you. Please limit these after-hours orders to emergencies only. If you must have the supplies before the next morning, the nursing coordinator can get them for you. Call the main hospital number at 901-595-3300, and have the operator page the nursing coordinator.

Ordering a large amount of supplies

Sometimes your child may need more supplies than usual. In this case, the supplies may have to come from a warehouse, and the order takes more time to fill. You might have to wait a few hours before your supplies are ready for pickup. The nurse or a Take Home Supplies staff member will let you know if your order is delayed. 

In rare cases, the staff might have to order some supplies from an outside vendor. That part of your order might take several days to fill. Your clinic nurse or Take-Home Supplies staff will let you know if the supplies are coming from an outside vendor. 

Mail home supplies

Supplies should be picked up as soon as possible from Take Home Supplies. If you are already home and need more supplies, St. Jude will mail them to you. Please allow 2–3 days from the time supplies are ordered for them to arrive.  

If you do not get exactly what you asked for, please call your clinic nurse as soon as you can. This nurse can track down the order and have it corrected. 

Key Points

  • When your child needs medical supplies, request them from your clinic nurse.  
  • You can pick up the supplies at the Take Home Supplies stockroom on the Patient Care Center (PCC) plaza level. 
  • If you are home and need more supplies, St. Jude will mail them to your home. 


Reviewed: August 2022