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HopeNet is a free St. Jude service that gives you secure, wireless access to internet services such as web browsing and email from anywhere on campus. This includes Tri Delta Place and Target House I and II.
To use HopeNet, you must have a computer, laptop, smartphone, or device with wireless access. Using HopeNet is simple:
If you use a VPN (virtual private network) for remote access on your computer, it should work on HopeNet. Many companies use VPNs so that employees can work outside the office. St. Jude cannot provide support for your company VPN. Please contact your VPN support or help desk if needed.
St. Jude Information Services monitors activity on all computers using HopeNet. This includes personal laptops and St. Jude computers. By using HopeNet, you agree that you will not:
St. Jude has the right to restrict or end your access to HopeNet at any time if you break this agreement.
St. Jude provides security measures on HopeNet. Even so, your device can be exposed to viruses and other threats while using HopeNet. St. Jude cannot and will not be responsible for damages that result from incorrect or incomplete security settings or lack of proper, up-to-date virus protection. Help protect your device while using HopeNet and other network services by:
If you need help using HopeNet, please call the St. Jude Help Desk at 901-595-2000 (extension 2000 if you are in the hospital).
If you need to borrow an iPad, laptop, or headphones during your time on campus, the hospital’s TechShare program/Family Resource Center can help.
Visit the Family Resource Center desk. It is in the north lobby of the Patient Care Center (PCC) between the Leukemia and Lymphoma Clinic and the Infusion Center (also known as the Medicine Room).
The center also offers copy, printing, faxing, and scanning services.
Reviewed: August 2022