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If you, your child, or another family member has a disability that affects how you communicate, we want to help.
We want you, your child, other caregivers, and companions to have an equal chance to take part in services, activities, programs, and other benefits at St. Jude. This is still true if you are:
For patients who are blind or deaf, St. Jude provides interpreter services from certified interpreters.
St. Jude provides services or items to make communication easier between a person who has a disability and a person who does not. We will talk with you about needed services or items. We want to learn when you need them, how long, and how often.
We may or may not provide the service or item you request. Or we might provide another service or item. We will discuss these decisions with you.
You do not have to bring your own interpreter. Also, we usually will not use an adult who is with you. But we can use this person if you have a disability and:
You may use an adult who is with you if there is an emergency and no qualified interpreter is available. An emergency means someone’s safety or well-being is threatened right now.
Also, St. Jude will not use anyone younger than 18 as an interpreter, unless there is an emergency and no qualified interpreter is available.
Not usually. St. Jude staff can help you record information or get it in a form that is easy to use, based on your needs. But we must also protect you, your child, our staff, and other patients. We must protect their privacy and avoid anything that could distract a staff member.
You may take pictures or make recordings to make sure St. Jude communicates well with you and your child if:
St. Jude can take back its approval of pictures or recordings at any time.
If you feel you need help with communication, talk with your child’s care team. If you have questions, concerns, or feel your needs are not being met, call the patient relations coordinator at 901-595-3751.
You, your companions, or your legal representatives may file a grievance if you feel you have been discriminated against because of a disability. St. Jude will arrange for anyone with a disability to have needed communication aids and services during the grievance process. To discuss this, you may contact your care team or:
Patient Relations Coordinator
262 Danny Thomas Place, MS 282
Memphis, TN 38105-3678
Reviewed: September 2022