Acute Care Clinic

What is the Acute Care Clinic?

Sometimes medical issues arise between scheduled clinic visits. Call your primary clinic right away if your child has medical problems such as:

Fever
Pain
Uncontrolled nausea and vomiting
Problems thinking, speaking, or staying awake

Your care team may tell you to come to your primary clinic or they may tell you to visit the Acute Care Clinic. Always call ahead to make sure you go to the right location. If you’re child does not have a current diagnosis, you will need to go to your primary clinic.

Staff in the Acute Care Clinic will work with your primary care team to make sure that your child gets the best possible care.

Location

The Acute Care Clinic is located behind the north lobby waiting area and the fish tanks. The area is close to the Infusion Center and the Leukemia and Lymphoma Clinic.

Acute Care Clinic doorway — Entrance to the Acute Care Clinic located in the North Lobby waiting room.

Hours

The Acute Care Clinic is open Monday – Friday, 8 a.m. – 5 p.m.

Arriving for your appointment

Please go through the double doors and check in at the desk to your left. The patient representative will tell the Acute Care Clinic staff that you have arrived.

The nurses station is straight ahead or to the right when entering the double doors. The nurses sit at this desk. The Acute Care Clinic doesn’t have a patient rep.

Problems that happen after clinics close

The primary clinics and Acute Care Clinic close at 5 p.m. If your child has an urgent need after hours, please call the Infusion Center at 901-595-2441. A nurse and provider will review your child’s information and symptoms. They will then decide if your child should be seen in the Infusion Center or should go to a local emergency room.

Nurses station at the Acute Care Clinic — Nurses station inside the Acute Care Clinic.

Key Points

Call your primary clinic first if your child has medical problems between scheduled clinic visits.
Your clinic may tell you to come in, or they may send you to the Acute Care Clinic.
Staff in the Acute Care Clinic will work with your care team to make sure that your child gets the best possible care.

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Reviewed: August 2022